8D reports are a frequently chosen method to exchange complaints between suppliers and customers. In this process, 8 process steps are (usually) implemented by the supplier for solving a problem. The 8D report is a part of the complaint management and helps to increase the quality of the supplier.
The application created with Simplifier has been used to completely digitalize this process and replace error-prone Excel and SharePoint solutions.
The quality inspector uses a simple application (mobile and/or browser) and can thus trigger the 8D report. At the same time, this will be created in the existing QDX-compliant system, such as SAP.
Immediately when the quality inspector sends the 8D report, the supplier simultaneously receives a message on his Simplifier application containing the required response time and a specified deadline for execution. This allows him to start the response process and follow-up within his application.