8D Report
Complaint management to increase the quality of suppliers
8D reports are a frequently chosen method to exchange complaints between suppliers and customers. In this process, 8 process steps are (usually) implemented by the supplier for solving a problem. The 8D report is a part of the complaint management and helps to increase the quality of the supplier.
The application created with Simplifier has been used to completely digitalize this process and replace error-prone Excel and SharePoint solutions.
The quality inspector uses a simple application (mobile and/or browser) and can thus trigger the 8D report. At the same time, this will be created in the existing QDX-compliant system, such as SAP.
Immediately when the quality inspector sends the 8D report, the supplier simultaneously receives a message on his Simplifier application containing the required response time and a specified deadline for execution. This allows him to start the response process and follow-up within his application.
Advantages of this application
Time saving of 40% during the capture process
Supplier’s 60% faster completion of the 8D reports
Multiple KPI tracking and central overview across all operations
Full integration with the QDX-compliant systems
App Preview
The preview of this application shows 3 of the 8 steps in two different mobile devices.
In addition to the initial step for capturing basic, customer and product data, additional app previews show the recording of a solution and the final step of process completion.
The application is designed for use on both desktop and mobile devices (tablet and smartphone).
Integration: In addition to the SAP ERP system and the SAP Cloud Platform (SCP), integration also occurs using an Oracle database and suppliers’ portal system.
