The network portal receives positive feedback
Shortly after the launch of the house connection, commissioning and plumbing portal, the members of the utility network received positive feedback inside and outside the company.
With regard to the customers, the positive feedback is mainly due to the time saved. In the past, the registration of a network connection was often very time-consuming. The corresponding applications had to be obtained, quite extensive documents had to be filled out and finally sent by post. The analogous procedure usually took a very long time, which meant that constant delays were the norm. By switching to a digital solution, not only media breaks can be avoided in the future, but the process is also much faster and more efficient. The customer can now comfortably accomplish the registration in the portal for electricity, gas, water and district heating at home.
With the registration of multi-party houses, building contractors and installers are often confronted with a real flood of paper. The changeover to the network portal makes the process much more comfortable. The program provides with numerous explanations, assistance and functions to help you complete the form. Entered data can be saved and reused. This functionality saves valuable time and nerves. Step by step, the applicant is guided through the registration process until the application data is securely transferred to the ERP system (SAP, IS-U, Schleupen, SIV kVASy 5, GIS systems). A current processing status of the application also provides more clarity. Additional documents can also be attached to the application.
With this solution, utilities also benefit from automated workflows. Status values and action data are automatically transferred to the ERP system.
Installers still have the option of carrying out feed-in registrations and commissioning completely via the portal. Simply send it online with one click and the application is immediately processed automatically.