Using analogous methods for order management means ultimately a higher workload for the employees. This applies also for the services of energy, in particular to field service technicians. Orders must be entered manually and subsequently transferred to the system in order to document checklists or plant modifications as well as maintenance work. Such manual processes cause many media breaks, which cost time. During service and maintenance work, the fitter also lacks important information on the conditions at the site. Analogue order management also leads to higher processing times and error rates in office work.
Using our order management application based on the low-code platform Simplifier, energy suppliers can process their maintenance orders in an uncomplicated and mobile way. Employees in the office can enter new orders digitally and inform field service technicians via push messages in the app. This can also be used to process orders, enter malfunctions and enrich them with photos, as well as retrieve maintenance data. Digital checklists help to record activity reports quickly. Completed orders are transferred directly to the SAP system.
The mobile solution saves paperwork because all data is transmitted electronically. In addition, employees can record technical equipment and spare parts using the scanning feature. The application is linked to a geo-information system that also provides the fitter with information on the supply lines on the road. A particular highlight is that the data is also available offline and can therefore be called up by the fitter without an internet connection. This means that employees can obtain all the information they need to meet customer requirements, even when on the road.