The two areas of the sales portal are handled separately by the corresponding authorizations of the user. Thus, the data analytics component is only available to companies and is not visible for the customer. The necessary data flows directly from the ERP system into the application. Standardized and certified connectors of the low-code platform Simplifier ensure that original data is aggregated and displayed in the application directly from different databases or systems. In this way, both the information flow and the information density can be changed from system to user, even after delivery through simple configuration.
With the Qlik- and Power BI-based analysis solutions, companies can deliver all important information to the right employee at the right time, in the right place and in the right form, making highly efficient use of all data from the sales portal in the relevant departments.
Customer service benefits
The valid data is available to customer service at any time and is always up-to-date. This means that the call centers of the companies can always answer the questions of the respective customers with well-founded statements, either regarding billing or the current discount. Employees can be relieved by the independent maintenance of the data by the customer. Incorrect data is recognized more quickly and can be corrected immediately. The plausibility check built into the analysis solution avoids false meter messages. The number of incorrect invoices is greatly reduced.