The Austrian PALFINGER Group is a manufacturer of hydraulic lifting and loading equipment. Especially well known are the cranes with articulated arm mounted on trucks. These cranes are fully configurable. The product catalog offers the most diverse solutions for the most diverse cases.
At the company’s in-house Mounting Competence Center (MCC), these configurable products are built onto carrier vehicles. The vehicle can be from any possible producer. There are, of course, different options for this. PALFINGER does more here than just the crane superstructure; it also builds vehicles. This involves a degree of engineering effort. Finally, this is a fairly new business model for PALFINGER.
However, as is so often the case in life, it is not possible to combine together everything with everything else. Some wishes are mutually exclusive. These requests should be filtered beforehand during the inquiry process.
Currently, inquiries from dealers and distributors in this regard are sent to the Engineering MCC in a wide variety of ways and levels of detail (by e-mail, WhatsApp, fax, handwritten, etc.). This of course results in mistakes or incomplete information. This leads to a high clarification effort before the preparation of the offer can be started.
A standardized form was needed. With this form, the urgently needed minimum information should be requested. This is the only way to check whether the request is technically feasible and how much it will cost. Without this information, the engineer is constantly forced to ask the sales colleagues. The sales associate, in turn, has to obtain the necessary information from the customer individually. This enormous expenditure for clearing up information is, of course, a massive complication for PALFINGER.