Companies are often faced with the challenge that a large number of processes still run inefficiently, but they are hardly aware of it or cannot clearly identify it. An example of this is the visual inspection in the production process, starting with the identification of the user and ending with the documentation within the existing backend system. Many processes still occur in a manual process; the user has to obtain data from different systems, then combine them painstakingly with each other, evaluate them, and record them. In the end, the process is delayed and the documentation is often incorrect and/or insufficient.
Problem scenarios like these are not uncommon and can result in significant losses in a company’s productivity. However, with the appropriate automated analysis in combination with the specification of concrete optimization actions, this can be avoided. This is where the combined strength of a process mining solution to identify process errors, emerging risks and potential inefficiencies, and a platform like Simplifier, which ensures that necessary applications are available as quickly as possible for fast process optimization, becomes a valuable asset.
With the solution implemented, we were able to enable the mutual customer to close specific process gaps in a short period of time. Thus, the first milestones of digitization were reached after a short time and further topics could be identified to address and implement them also as soon as possible. In addition, we created the possibility to involve citizen developers in the application creation process to implement the needs of IT and the business department at the same time.