Logistics

Digital complaint management

Problem

Complaint management is an integral part of everyday life for many companies – however, unclear responsibilities within the team often lead to problems in the acceptance, processing and handling of complaints
In addition, a paper-based process harbors the risk of media disruptions, which makes document management considerably more complicated and time-consuming
This results in a delayed response time, which can affect customer satisfaction

Solution

The app developed with Simplifier, both mobile and browser-based, digitizes the entire complaints process
8D report initiation: Quality inspectors initiate the report directly via the app, while it is simultaneously created in the existing QDX-capable system (e.g. SAP)
Real-time notifications: The supplier immediately receives a message in their Simplifier app containing the desired response time and deadline

Impact

8D report to increase quality at the supplier.

This solution ensures clear processes, reduces administrative work and improves cooperation between all parties involved. It also creates an increase in quality at the supplier. The quality of the delivered products is improved, which leads to fewer complaints in the long term.

40 %

Saves time when recording returned goods

60 %

Time savings for suppliers during processing

100 %

Flexibility of use on any end device