- The apps developed by Citizen Developers do not have access to the IT department’s ticket system, but would need one in order to coordinate optimization work
- In addition, there is no simple and straightforward way for users to report problems with an application directly to it
- As a result, the IT support team was repeatedly put under heavy strain, even though the requests could also have been handled by Citizen Developers
IT
IT ticketing system
- The ticket system allows users to easily report problems with an app to Citizen Developers
- The app consists of a stand-alone part, i.e. the dashboard, in which all reports are collected, and a modular part. The latter is a “Report an Issue” button that can be integrated into any number of apps according to the plug-and-play principle
- Citizen Developers can decide for themselves whether to create a ticket or contact the user directly to help them in another way
Reporting simplified – easy access, efficient support.
Implementing the IT ticketing system in existing apps and websites is very easy thanks to the modular feature . Bugs and problems can now be
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