Field Service

3D spare parts order

Problem

Due to technical progress, maintenance technicians are confronted with increasingly complex installations – often requiring further information to be accessed on site during the maintenance process
The question was: What digital solution can best support the specialists in their day-to-day maintenance work?
The company was looking for a cheaper, more flexible and less complex alternative to the standard SAP solution

Solution

The Part Viewer (powered by Simplifier) provides customers and service employees with a unique tool for identifying spare parts
The intelligent navigation guides you quickly to the component you are looking for and provides accompanying documentation including operating instructions, certificates and other information
Integration into the ERP backend makes it possible to order a part that is not in stock with just a few clicks

Impact

Innovative and simple spare parts ordering using a 3D model.

The application visualizes the most important article parameters at a glance – the required spare parts can thus be identified much more easily and incorrect orders are avoided. Overall, the stable system ensures high cost savings, less data replication and fewer synchronization problems.