Field Service

Order management

Problem

Companies often still use analog methods to record orders manually, which leads to a higher workload, especially for field service technicians
The manual recording and subsequent transfer of data into the system is a frequent source of error, as data and time are lost due to the media discontinuity
If the employees are then on the road at the locations, centrally stored information is also not available on site

Solution

The order management app developed with Simplifier enables maintenance orders, for example, to be processed easily and on the move
Office staff can record new orders digitally and inform fitters via push notifications in the app
Thanks to the connection to a geo-information system, the fitters are provided with information about the supply lines en route
One highlight is that the app can also be used offline, which means that the technician can access the data at any time

Impact

Process orders quickly and conveniently on the move.

The app leads to a significant improvement in processes because manual activities are reduced and communication between the office and field service is accelerated.

In addition, the field service has access to all data at all times, which significantly increases their productivity.