Field Service

Customer service app meter reading recording

Problem

  • With the conventional method, an employee from the energy supplier comes by once a year to read the meter reading
  • Although this effort can be reduced by manually entering the customer in an app, this method is prone to errors

Solution

  • A responsive app was developed with Simplifier, which was implemented both on the web and as a standalone app for iOS and Android
  • The input channel has been digitized and meter data can be transmitted using the app – only the meter number and the meter reading need to be entered or can be captured and sent using the image recognition system

Impact

Forget the annual visit from the meter reader.

Customers can use the app to conveniently record their meter reading. Simply open the app, record the meter reading with a picture and you’re done. The user-friendly interface minimizes errors and ensures smooth processing.

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