- The complaints process was a completely paper-based process – from recording and processing to archiving, everything was done manually on paper
- This led to inefficiencies and provided the responsible site managers with only a limited overview and insufficient transparency
- Due to the large number of branches, there was no centrally accessible overview of all complaints because they were generally not available digitally
HR
Complaint management
More efficient processes for a better working environment
- The introduction of the Simplifier platform has digitized and partially automated the complaints process
- The portal is used across all locations and enables employees to submit their complaints directly in digital form, including file attachments
- When a new complaint is created, the responsible site manager receives an e-mail with a direct link to the corresponding task or overview
- Tasks can be delegated, notes can be added and the history can be viewed at any time
More efficient processes for a better working environment.
The internal complaints portal reduces sources of error, improves communication and ensures transparent tracking of all concerns. This creates a more efficient working environment in which problems are solved more quickly and employee satisfaction is actively promoted.
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